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한순희 ( Han Sun-Hee ) - 예수병원 의료협력센터
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Abstract
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Purpose : This study focuses on doctors’ role expectation and patients satisfaction with the referral centers to get
necessary basic
Methods : There were 495 subjects in this study. 245 of them were doctors working in the 397
clinics and hospitals which have made contracts with the referral center in Y General Hospital located in J city,
and 250 were patients who had been treated in it. The data were collected from Sep. 25 to Oct. 21, in 2006.
Data analysis was processed with SPSS/WIN 14.0 electronically.
Results : Concluding cooperative treaties with other
clinics and hospitals, doctors expect the following effects: First, the improvement of the treatment quality of
patients. The patients satisfaction ranking order for using referral centers is as follows: kindness of the staff,
treatment reservation, doctor’s satisfying explanation. providing one-stop service, reduction of waiting time for
treatment, evasion of repetitive tests.
Conclusion : Referral centers should provide various services totally and
actively which reflect the role expectation and satisfaction of doctors and patients altogether.
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KeyWords
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의료협력센터, 역할기대, 환자만족도
Role, Patients satisfaction, Referral
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원문 및 링크아웃 정보
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등재저널 정보
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